CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: blackcollarclothes@gmail.com
or fill in our contact form:
FAQ
01
What sizes are available?
S, M, L, XL
03
How long will it take to receive my item(s)?
All orders are processed within 3-5 business days. Products typically arrive in 2-3 business days. USPS delays may affect the arrival time.
05
Problems with my order?
For missing items, incorrect sizes/colors, and damaged items, please use the contact form here. Your message should include your name, order number, and a detailed message regarding the issue. A representative will be in contact to help resolve your issue at at our earliest convenience.
02
Can I track my order?
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A USPS tracking number is provided with all online orders. Pleaser visit USPS.com for tracking.
04
Which methods of payments can I use?
Visa, Mastercard, American Express and most other major credit cards are accepted. You may also pay using Paypal. Please, see our return policy for information about returns.
06
Can I return unwanted items?
Returns are accepted within 30 days of the original purchase. You must have the original purchase receipt. Items that have been damaged or worn will not be accepted.
Refunds are processed within 1-3
business days. You will receive an email once your refund has been processed. Funds will be returned to the original form of payment. Please note: it can take 3-5 business days for the funds to be electronically deposited to your account.